Job review from in Nashua, NH 03060 on 11/21/14

Overall Rating:

4.6  out of 5

I do believe the pricing is high. But the workmanship is great and the lifetime guarantee is great. Communication needs to be improved. I had the sense the company is operating in crisis mode with a little on-going chaos.

Our Overall Service
Call Representative

Mark was great at the sales meeting.

Our Office Staff
Was frustrated by the lack of communication on the first day. The crew was 3 hours late in arriving and no one called me... I was calling to find out when they were supposed to arrive (no one did that either) and why they were late. I had to call - no one called, no one told me what was happening. no communication. Then also, I was told a few days before that they would be moving the date out 5 more weeks...for no stated reason.
Sales Process

Mark was knowledgeable and not pushy.

Our Installation Crew

Once they arrived, they were great. however, there was a problem that one worker kept using my personal tools. I found one item in my yard the day after they were done...

The Cleanup Process

Overall great... One big block of concrete remains and they left a rake behind.

What made you choose our company:

The presentation was what sold me that this was going to solve the problems once and for good.

our service area

We serve the following areas

MassachusettsNew Hampshire Our Locations:

Northeast Basement Systems
157 Batchelder Road
Seabrook, NH 03874
Service Area
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