Proudly serving MA and NH - including Lowell, Manchester, Boston and nearby
Tom was wonderfu hel know's his product well.
We had the system installed Jan 2009 (9 years ago) every year we have had them out to maintain the system. each year the crew has been very friendly, professional walking us thru the system after they completely cleaned and tested the system. We have never had a failure on the system. The only time I think about the system is when power is lost. The battery covers us until I get the generator working.
Luis Pizarro and his crew were superb, diligent and thorough
We chose NorthEast Basement Systems because they were the first ones to come out and quote. Very professional and knowledgeable rep.
I have been pleased with your company and your technicians. Your company seems to promote honesty and good work. Frank G. was the technician who helped on July 6. He certainly knows his product and was able to answer my questions. He is polite and cares about his clients.
Service tech. Roger did a great repair on a clogged hose in my Sani-Dry Dehumidifier which I rely on in my basement. Was a fellow veteran who served as I did. Was very polite and knowledgeable. Did a next day follow-up call to assure all was working fine.
The company went out of the way to solve a problem of access to our crawl space, even purchasing a new masonry saw at considerable expense to the company. We were very pleased with the 'can do' attitude.
Julio was the service tech who came to my home. He was very polite, through in doing the yearly inspection of the sump pump that North East Basement put into my basement years ago. He also added in a new pump and tested it when he was finished. I am very happy with this company and recommend them to friends and family! Nancy
Julio is a hard worker. He had to contend with a lot of boulders while digging the trench for the discharge pipe. It was a hot day and he kept at it till it was completed. The previous crew that installed the pump also did a great job.
Mark Ethridge went above and beyond to make everything right. He is an tremendous asset to your company.
I do believe the pricing is high. But the workmanship is great and the lifetime guarantee is great. Communication needs to be improved. I had the sense the company is operating in crisis mode with a little on-going chaos.
Previous installation of sump pump, focused interest, knowledge and expertise